Case Manager


Case Manager

Northumberland Hills Hospital
Location: Cobourg, Ontario
Posted: March 11th 2018
Deadline: March 20th, 2018

Located approximately 100 kilometres east of Toronto, Northumberland Hills Hospital (NHH) delivers a broad range of acute, post-acute, outpatient and diagnostic services. Acute services include: emergency and intensive care, medical/surgical care, obstetrical care and palliative care. Post-acute services include restorative care and rehabilitation. Mental health care, chemotherapy, dialysis and 16 other ambulatory care clinics are offered at NHH on an outpatient basis through partnerships with regional centres and nearby specialists.

The hospital serves a mixed urban and rural population of approximately 60,000 residents.

NHH employs approximately 600 people and relies on the additional support provided by physicians and volunteers. NHH is an active member of the Central East Local Health Integration Network (Central East LHIN).

We are currently recruiting for a Case Manager. This is a part-time position.

M-HEART (Mental Health Engagement and Response Team) is an integration of the justice and health care system that will respond to individuals with mental illness and/or addictions in Northumberland County. The M-program will operate five days per week in partnership with Northumberland OPP and Cobourg Police Services. The M-HEART Mental Health Case Manager is an experienced mental health clinician who works in partnership with police as well as being an active member of the multi-disciplinary team at Northumberland Hills Hospital Community Mental Health Services.

The M-HEART Case Manager will represent Northumberland Hills Hospital and the Community Mental Health Program when performing his/her duties in the community. The M-HEART Case Manager reports directly to the Clinical Manager and is positioned in one of the partnered police services in the M-HEART program.

Primary Responsibilities

  • Provides community mental health supports to individuals in mental health crisis and is deployed by police personnel or dispatch to perform crisis assessments, short-term follow up and support to individuals in crisis who may be experiencing mental health issues.
  • Initial contact with clients will be in tandem with police officers attending calls for service; will provide consultation and crisis intervention with police to determine a therapeutic course of action for crisis intervention and response.
  • Provide follow up consultation, brokerage, supports and system navigation to individuals, families, caregivers, community professionals and partners on a short term basis, to promote stabilization, service delivery access and collaboration.
  • Perform mental status assessments; crisis response intervention, psychosocial assessment of the client’s needs, and service coordination with other services including primary care, social services and other supports as appropriate.
  • Employ a client-centered and trauma-informed approach, utilizing recovery models to service delivery with a well-developed understanding of mental illness and concurrent disorder. Focused attention is given to the development of a therapeutic rapport and respect for the individual client.
  • Assistance with connection to community resources for basic needs, emergency services, crisis services and other services as appropriate for the individual client and family.
  • Work collaboratively with the client to develop a treatment plan that will include the client directed goals and identify appropriate care providers to assist with goals.
  • Attend joint training events, team meetings and participate in facilitating community workshops/seminars as per request.
  • All documentation will be accurate and comply with NHH Community Mental Health Services documentation policy as well as the applicable regulatory college requirements. Documentation will be completed in a timely manner and will include but not be limited to: client contact notes, initial treatment plans and crisis assessments.
  • The M-HEART Case Manager will be provided with electronic capability to complete documentation in a mobile setting and will maintain the equipment in good order with attention to electronic security.
  • Complete the OCAN as well as the CCP and other documentation as required by the program, manager and police service partners.
  • Current certificate of registration with a regulatory college such as Ontario College of Social Workers and Social Service Workers, Ontario College of Registered Psychotherapists or the College of Nurses of Ontario
  • Minimum of 7 years’ experience working with individuals with severe and persistent mental illness
  • Current and demonstrated knowledge of psychotic illnesses including etiology, prognosis and treatment modalities
  • Experience in mental health teaching to clients, family and community
  • Recent related clinical experience working with individuals with the a serious mental illness preferably in a community setting
  • Working knowledge of mental health reform, Mental Health Act, privacy legislation
  • Valid driver’s license and insurance as incumbent will be required to drive their vehicle for the provision of mental health services
  • Successful completion of a criminal reference review
  • CPR and First Aid certification required
Additional Information

Applicants are invited to forward their resume by Tuesday, March 20th, 2018. Only those selected for an interview will be contacted. Thank you for your interest in Northumberland Hills Hospital.

Contact Information
Human Resources
Northumberland Hills Hospital
1000 DePalma Drive,
Cobourg, Ontario, Canada
K9A 5W6

Fax: 905-373-6958
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