Manager, Health Information Services


Manager, Health Information Services

Glengarry Memorial Hospital
Location: Alexandria, Ontario
Posted: January 8th 2018
Deadline: February 8th, 2018

The Glengarry Memorial Hospital is currently recruiting for a Manager, Health Information Services. This is a full-time position.


  • Ensure correct coding and timely submission of data to the government while maintaining efficient operations
  • Implement and maintain a Continuous Quality Improvement Program within the department
  • Participate in the Internal Quality, Patient Safety, Utilization Committee ensure appropriate information is provided to the committee to help with decision making (this will include results of concurrent reviews)
  • Draft, implement and maintain hospital-wide policies and procedures under your responsibility as Privacy Officer and FIPPA Coordinator
  • Work under minimal or no supervision
  • Other duties, as assigned by the CEO or VP of support services and CFO
  • Provide regular reports, data and indicators to the NRC patient satisfaction center, Internal Quality Committee, senior management and other departments as applicable



  • Will schedule shifts and report hours worked to the payroll department.
  • Will establish and maintain departmental policies, procedures and routines as set out by the Public Hospitals Act and the Standards for Accreditation of Canadian Health Facilities and other applicable legislation.
  • Will know and adhere to all hospital and departmental policies and procedures.
  • Will report all unusual occurrences such as safety incidents, personnel issues, etc.
  • Will participate in the operating and capital budget process.

Health Information Systems Supervision:

  • Will be responsible for selecting, training, supervising, orientating and evaluating health information services staff.
  • Will be responsible for the managing, disclosure and provision of internal / external information requirements in conjunction with your responsibilities as the hospital-wide Privacy Officer and FIPPA Coordinator.
  • Will participate on intra-departmental committees as required.
  • Will maintain current manuals and policies as per Accreditation and legislative standards.
  • Will handle all correspondence to the department, obtaining proper authorization when needed.
  • Will present hospital requirements on confidentiality to new employees during orientation

Relationships With Others:

  • Will develop and maintain good working and effective relationships with physicians and other hospital staff and with the public.
  • Will interact with medical staff, hospital staff, and patients.
  • Will observe professional ethics regarding patient confidentiality.
  • Will attend and participate in in-service, continuing education programs, and staff meetings.
  • Will conduct annual performance appraisals/continuing competency assessments on all health information services staff.

Monthly Duties and Responsibilities:

  • Prepare monthly statistics for the Medical Advisory Committee, e.g. ALOS, delinquent charts, etc.
  • Data QA and CIHI submissions of DAD, NACRS, CCRS and NRS data.

Patient Safety:

  • Encourages recognition, reporting and acknowledgements of risks to patient/visitor and employee safety and medical/healthcare errors
  • Initiates/monitors actions to reduce these risks/errors
  • Internally reports findings and actions taken
  • Current active registration and certification with the Canadian College of Health Record Administrators
  • Member of the Canadian Health Information Management Association
  • Member of the Ontario Health Information Management Association
  • Minimum five years' experience
  • Must have advanced computer skills including a working knowledge and experience with:
    • ICD-10 coding practices and CIHI standards
    • MED2020/WinRecs
    • Crystal Reporting
    • Microsoft Office products
    • Meditech experience, preferred
  • Demonstrated leadership ability
  • Bilingual (English/French), an asset
Additional Information

To apply for this position, or if you have any questions about it, please submit your resume via email, mail or fax.

Contact Information
Brian Todd, Patient Relations and Human Resources Manager
Glengarry Memorial Hospital
20260 County Road 43,
Alexandria, Ontario, Canada
K0C 1A0

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