Brockville General Hospital
Location: Brockville, Ontario
Posted: September 3rd 2019
Deadline: November 2nd, 2019

The Brockville General Hospital is recruiting for a Clerk for the Mental Health Outpatient Program. This is a full-time position.

Reporting to the Manager, Outpatient Services, the Clerk works as a member of the clinical services team. The Clerk provides exemplary administrative, clerical and receptionist support services to the Mental Health Outpatient Program. The incumbent will be required to provide on-site administrative support to the Mental Health Outpatient Services’ satellite clinics. The Clerk participates in service and hospital-wide activities and programs that model and promote a safe and healthy patient-centred environment and that contribute to quality improvement and risk management initiatives.

The Clerk’s primary responsibilities include but are not limited to:

  • receiving incoming calls and handling inquiries from clinicians, programs and external HCPs and agencies;
  • handling priority requests according to established timelines;
  • booking appointments;
  • providing backup to intake, registration and reception and other areas as needed;
  • working in compliance with legislation requirements (i.e., the Freedom of Information and Protection of Privacy Act, Personal Health Information Protection Act);
  • preparing correspondence to insurance companies, lawyers and other agencies;
  • ensuring that documentation is finalized and transferred to the appropriate professionals and departments;
  • formatting and setting up of standardized clinical report templates;
  • form letters and forms based on input from HCPs; taking meeting minutes;
  • establishing and maintaining filing systems;
  • providing photocopy services, ensuring copies are distributed as requested;
  • processing and mailing of correspondence and reports;
  • distributing incoming faxed material to the designated recipient;
  • sorting and delivering incoming and internal mail;
  • maintaining and ordering of office supplies for the department.
  • Minimum Office Administration diploma or recognized equivalent
  • Preference will be given to individuals who have taken post-secondary business, or related medical training
  • Successful completion of medical terminology certificate
  • Working knowledge of Microsoft Office Suite, Internet and Microsoft Explorer applications
  • Previous clerical experience in a mental health outpatient environment mandatory
  • Well-developed clerical, receptionist and interpersonal skills
  • Ability to process physician’s orders under the direction of a Registered Nurse
  • Demonstrated excellence in spoken and written communication
  • Demonstrated work experience in multi-tasking and ability to work well under pressure
  • Ability to work independently and as a team member
  • Mainframe and PC computer experience would be an asset
  • Valid Class G driver’s licence is required and proof of individual insurance and a current certified driver’s abstract is required
  • Demonstrated ability to relate in a tactful and sensitive manner with staff, patients and the general public
  • Good attendance and availability required
Contact Information
Human Resources Department
Brockville General Hospital
75 Charles Street,
Brockville, Ontario, Canada
K6V 1S8

Fax: 613-345-8305
Please indicate you found this job on